Frequently Asked Questions
Everything you need to know about shopping with Vastrakaala.
What is the typical delivery timeframe for an order?
Most orders are processed within 24-48 hours. Standard domestic shipping typically takes 5-7 business days, while express options are available at checkout for faster delivery.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's tracking portal.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn and unwashed items with original tags intact. Simply visit our Returns Center to initiate a request.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.
How do I ensure I am selecting the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to variations in monitor settings and studio lighting, slight color differences may occur.